Our Commitment to Privacy.
Arrivas Enterprises values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. We recognizes that it must maintain and use customer information responsibly. We do not sell, share or rent the information you provide to us online to third parties. However, you must read the privacy policy of the affiliate partners we are affiliated with when you shop at their websites thru our site.
This policy describes the personal information we collect about you, why we collect it, how we use it and do not share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, contact us via email provided at our contact page, call us at our Tel/fax Number (925) 432-2057 or write us at Arrivas Enterprises, 315 Mildred Ave. Pittsburg, CA 94565.
If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.
What kind of information Arrivas Enterprises collect?
We collect information such as your name, email address, mailing address, and phone only. Our affiliate partners may collect your credit card numbers that you provide when you place an order with them., save your information with them or participate in a contest, promotion or survey. They also maintain a record of your product interests and your purchases online and in their stores. They may acquire customer names, email addresses and mailing addresses for select mailings from third parties.
How does Arrivas Enterprises use my information?
When you make an online purchase from any one of our affiliate partners, they will use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.
When we save your information with us or with our affiliate partners, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone, or at one of their retail stores), you may choose to receive email updates about our products, services, contests, and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact us at the contact page we provided, or contact the customer service of the website you have made your purchase. Please be sure to include your email address, full name and account number. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may be up to six to eight weeks to remove your from our list.
From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
To serve you better, we may combine information you give us online and in our affiliate stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact us by calling (925) 432-2057 or the customer service of the website you have made your purchae.
Does Arrivas Enterprises share my information with third parties?
No. We never sell, rent, or share your information with third parties.
Our affiliate partners you shop with may contract with third parties to assist them in maintaining and managing their customer information to fulfill promotions and to communicate with their customers. We do not authorize any of those third parties to make any other use of your information.
In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from our affiliate partners in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about our affiliate partners or share your information with us and the other companies sponsoring those contests or promotions.
We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
How do I access my information? How do I change or delete my information?
If at any time you would like us or our affiliate partners to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact their customer service via email or by calling the telephone numbers they provided in the website. Please be sure to include your email address, your name and account number.
How do I remove my information from email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email or calling us at (925) 432-2057.
Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
How does Arrivas Enterprises protect children's privacy?
Like you, we at Arrivas Enterprises and our Affiliate Partners are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.
What are cookies? How does Arrivas Enterproses use cookies on its site?
We do not use cookies in our site. Our affiliate partners may use cookies on their sites.
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. Our affiliate partners may use cookies but do not store personally identifiable information in your cookie.
Our affiliate partners may use cookies in order to improve your shopping experience. When you visit their site, your cookie helps them keep track of your order as you shop at their site. If you have saved your information with them, your cookie allows them to recognize you when you return to their site and provides you with access to your account information. If you saved your information with or order from them, They also use cookies to monitor and maintain information about your use of their site. If you have not saved your information with or ordered from them, they may monitor and maintain information about your use of their Web site in a manner that does not identify you. In either case, this information helps them serve you better by improving their site design, as well as their products, services, contests, and promotions.
Our affiliate partners also use cookies to track and maintain the identity of the Web site you visited immediately prior to theirs to further improve their site design and to fulfill contracts with their business partners. We do not otherwise track any information about your use of other Web sites.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, they will not be able to track your order or enable you to make a purchase from their site. Nor will they be able to recognize you as a signed up user to allow you access to your account information.
